This Privacy Policy outlines how Skynet Technologies USA LLC. and relationship with Skynet Technologies USA LLC (together with its subsidiaries, representatives, affiliates, officers, and directors, “Skynet Technologies”, “We”, “Us”, or “Our”) collect, use, and disclose information, as well as the choices you have regarding your information. This Privacy Policy applies to the All in One Accessibility automated web accessibility improvement widget, the Skynet Technologies USA LLC website available at ogy.hkange.net (“Website”), and any other communication between an individual (referred to as “you” or “User(s)”) and the Company concerning access or use of the Skynet Technologies Service and/or the Website.
This Privacy Policy is considered a part of the Skynet Technologies Terms of Service or any other separate agreement you have entered into with Skynet Technologies that governs your access and use of the Services (“Terms”).
The term “Personal Information” in this Privacy Policy specifically refers to information related to an identified or identifiable individual.
Please carefully read and ensure that you fully comprehend and agree with this Privacy Policy. If you do not agree to the terms of this privacy policy, please refrain from accessing or using the Services, the Website, or any other content, service, or software that we provide or make available.
You are not legally obligated to provide us with any Personal Information, but please be aware that without it, we may not be able to offer you the full range of Services or provide you with the best user experience.
Information we Collect and Receive
The following information is collected when a Licensee/Partner/affiliates (referred to as a "Customer") or an individual visit the Website or access and utilize certain Services, as outlined in this Privacy Policy.
Information You Provide
Account Information: During the registration and creation (or update) of an account to access and use the Skynet Technologies Service, certain Personal Information including full name, email address, and phone number is collected. Additional information provided by you, such as domains where the Skynet Technologies Service will be used, is also included in your account. When purchasing a license for the Skynet Technologies Service, billing information like credit card details, banking information, and billing address is provided to us (or our third-party payment processor). The Personal Information included in your account is directly submitted by you and may also include the relevant Customer Personal Information as described above. You have the option to edit certain elements of your Personal Information at any time through your account or by contacting us through email at [email protected] for such edits.
Device and Technical Information: Information about the devices used to access the Website is collected, including IP address, referring URL and domain, device type, device ID, operating system and version, browser type and version, and screen resolution.
Support Information: When interacting with us for support or providing feedback, certain Personal Information generated by your use of the Website or information that you choose to share with us is collected. Your communication with our support team or other similar contact channels may be documented in accordance with applicable law.
Information Collected from Other Sources
Marketing Communication. When you sign up to receive a demo or any other marketing communication from us including news regarding the Services, we will collect and process your name, email address, and phone number, in order to comply with your request. We may also collect additional information such as your role or job title at the company you work for and details about the company you work for.
Usage Information. When a website implements the All in One Accessibility widget, it send current page URL. This information does not include, actual content/text from the webpage or form or field information. In addition, the foregoing information does not include any Personal Information of any user and cannot be associated with any user.
Log Information. Our servers automatically collect information when you access or use the Website and record it in log files. The log information we collect may include your IP Address, the address of the web page visited before using the Website, browser type and settings, and cookie data.
Cookies and Browser local storage. We use cookies and similar technologies in order to operate and improve the Website, serve and measure the effectiveness of advertising campaigns, and analyze the Website traffic and trends. We may share non-identifiable/aggregated extracts of such information with our partners for our legitimate business purposes.
Cookies are packets of information sent to your web browser and then sent back by the browser each time it accesses the server that sent the cookie. Some cookies are removed when you close your browser session. These are the “Session Cookies”. Some last for longer periods and are called “Persistent Cookies”. We use both types.
Please contact us at [email protected] for a current list of third-party cookie providers we use.
Whilst we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, you can manage your cookies preferences, including whether or not to accept them and how to remove them, through your browser settings. Please bear in mind that disabling cookies may complicate or even prevent you from using the Website.
Information from Social Media. We also collect social media handles, content, and other data posted on our official social media pages (such as feedback, reviews, email address, and other information). If you submit any such information (including Personal Information), note that we may (at our discretion) store and present such information to other users of the Services. If you wish to remove such information, please contact us at [email protected]
Data obtained through analytics tools. We use analytics tools (e.g., Google Analytics) and others to collect data about the use of the Website. Analytics tools collect data such as IP Address, how often Users visit the Website, which pages they visit and when, and which website, ad, or e-mail message brought them there.
Information We Collect from Third Parties. We may collect information about you from other sources that may include your Personal Information. These sources may include the following: (i) third parties providing your information in connection with any referral program; (ii) third parties requesting services for or on your behalf; (iii) third parties providing information in connection with any claims or disputes; (iv) our Service Providers (as defined below), such as third-party payment processors and social media services; (v) publicly available sources; and (vi) marketing service providers. We may combine the information collected from third parties as set forth above with other information which is in our possession.
Information Collected in Accordance with Applicable Law. We will also collect the Information we are required or otherwise authorized to collect under applicable laws to authenticate or identify you or to verify the information you have provided, or we have collected from you via the Services.
Communications.
We may contact you, via email or phone about changes to the Services, updates to your account, billing issues, and important notices related to the Services, such as security notices or notices regarding your account with us. You may opt-out of receiving these emails by sending us an email to [email protected] requesting to no longer receive such communications.
How We Use Your Information
We use the information that we collect in accordance with the Terms; your instructions; or for complying with applicable law; and based on our legitimate interests in maintaining and improving our Services and offerings, understanding how the Services are used, optimizing our marketing, customer service, and support operations, and protecting and securing our Users, ourselves and members of the general public.
We do not sell your Personal Information for the intents and purposes of the California Consumer Privacy Act (CCPA).
If you reside or are using the Services in a jurisdiction governed by privacy laws which determine that "consent" is the only legal basis for the processing of Personal Information (in general, or specifically with respect to the types of Personal Information you choose to share via the Services) your acceptance of the Terms and of this Privacy Policy will be deemed as your consent to the processing of your Personal Information for all purposes detailed in this Privacy Policy. If you wish to withdraw such consent, please contact us at [email protected]
Specifically, we use Personal Information to:
provide, maintain and update the Services (including your account), and any other products or services we may offer. For example; to provide you with the Services in accordance with the Terms, address/prevent any errors in the Services, or to provide you with assistance and support in relation to the Services;
to authenticate the identity of our Users, and to allow them to access and use the Services.
communicate with you. For example; when you send us an email, make a request or inquiry, or share a comment or concern;
send you service, technical, updates, administrative messages, and other types of communications such as marketing and advertising communications relating to our products or services;
improve and optimize the Services. For example; improving the features of the Services based on historical usage;
detect, investigate and prevent fraud, security risks, any misuse of the Services, violations of this Privacy Policy or the Terms and other illegal activities;
to create aggregated statistical data, inferred non-personal information or anonymized or pseudonymized data (rendered non-personal), which we or our business partners may use to provide and improve our respective services;
billing, account management, and other related matters. For example; to contact you about an invoice or rejected payment method;
respond to court orders, lawsuits, subpoenas, and government requests, and as required to comply with applicable law and our legal obligations; and
carry out any other purpose readily apparent to you or described to you at the time the information is collected.
How your Personal Information is Shared
Legal Compliance. We may disclose or allow government and law enforcement officials access to your Personal Information, in response to a subpoena, search warrant, or court order (or similar requirement), or in compliance with applicable laws and regulations.
Service Providers. We may engage selected third-party companies and individuals to perform services complementary to our own (collectively, “Service Providers“). Our Service Providers may have access to Personal Information, depending on each of their specific roles and purposes in facilitating and enhancing the Services, and may only use the information for such limited purposes as determined in our agreements with them.
Customer. We may share Personal Information with our Customer when you are using the Website on behalf of such a Customer.
Protecting Rights and Safety. We may share Personal Information with others if we believe in good faith that this will help protect the rights, property, or personal safety of Skynet Technologies, any of our Users or customers, or any members of the general public.
Skynet Technologies Subsidiaries and Affiliated Companies. We may share Personal Information internally within our group, for the purposes described in this Privacy Policy. In addition, should we or any of our subsidiaries or affiliates undergo any change in control or ownership, including by means of merger, acquisition, or purchase of substantially all or part of its assets, Personal Information may be shared with or transferred to the parties involved in such an event.
For the avoidance of doubt, we may share Personal Information in additional manners, pursuant to your explicit approval, or if we are legally obligated to do so, or if we have successfully rendered such Information non-personal, non-identifiable and anonymous.
How Long we Retain your Information
We will retain your Personal Information related to your account for as long as your account is active, in accordance with the Terms, to resolve disputes, and comply with applicable law. After you request, by email, to have your account be closed, or if relevant, the Customer’s account, we may retain your Personal Information for up to thirty (30) calendar days to allow us a reasonable time to properly close your account (or, if longer retention of certain data is required under law, we will retain such data for such longer period of time). After such period, we may retain certain Personal Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy, including without limitation, to conduct audits, comply with our legal obligations, resolve disputes, and enforce the Terms. If you do not have an account, we will retain your Personal Information to comply with our legal obligations, resolve disputes, enforce the Terms, all as required or otherwise permitted under applicable law, whichever is shorter. Once this period has expired, we will delete your data. If we use your Personal Information in an aggregated anonymous format, for business purposes, it will not be deleted. You will not be identifiable from this data.
How We Protect Your Information
The security of your Personal Information is important to us. We have deployed appropriate security measures to protect the Personal Information we collect from misuse, damage, or unauthorized access. The measures we use take into account the applicable industry standards, the available technology, and the Personal Information we collect. However, while we take steps to safeguard your Personal Information, we cannot guarantee complete protection and security for information transmitted over the internet, information that is stored on our servers or that is in our or any third party’s possession.
Your Rights
Individuals have rights concerning their Personal Information. If you wish to exercise your privacy rights under the laws that apply to you (for example, the General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR), or the California Consumer Privacy Act (CCPA)) such as the right to request access to, and rectification or erasure of your Personal Information held with Skynet Technologies, or to restrict or object to such Personal Information’s processing, to port such Personal Information, the right to equal services and prices, or the right to opt-out of the sale of your Personal Information (each to the extent available to you under the laws which apply to you) – please contact us by e-mail at [email protected]
Please also note that some of your Personal Information may be processed by other parties acting as ‘data controllers’, as detailed in "Controller/Processor roles" below. For any requests to exercise such rights with respect to such parties’ processing activities, please contact the relevant party directly.
When you ask us to exercise any of your rights under this Privacy Policy or applicable law, we may need to ask you to provide us certain credentials to make sure that you are who you claim you are, to avoid disclosure of Personal Information relating to other individuals, and to ask you to provide further information to better understand the nature and scope of information that you wish to access or have deleted, etc. Such additional information will be then retained by us for legal purposes (e.g., as proof of the identity of the person submitting the request), in accordance with "How Long we Retain your Information" above. We may redact from the information which we will make available to you, any personal information related to others.
We aim to respond to your request pursuant to this "Your Rights" within a reasonable time following receipt of the request but no later than as required under applicable law.
Modifications to this Privacy Policy and to the Services
We may modify this Privacy Policy at any time, at our discretion, to maintain compliance with applicable laws, rules, and regulations as well as when we update the Services, and our business evolves. Modifications are effective when they are posted on the Website, and we encourage you to review this Privacy Policy periodically to stay informed. The date on which this Privacy Policy was last revised is identified at the top of the page.
Additional Information and Contact Details
While the Services may contain links to other websites or services, we are not responsible for their privacy practices and encourage you to pay attention and to read the privacy policies of each and every website and service you visit. This Privacy Policy applies only to the Services.
Please note that we do not allow the use of the Services or the Website to anyone younger than the age of 18 years. If we learn that anyone younger than 18 has unlawfully provided us with Personal Information, we will take steps to delete such information.
If you have any questions or concerns about this Privacy Policy, please contact us via email at [email protected]
Controller/Processor roles
Under the GDPR and the UK GDPR, there is a distinction between the “controller” and the “processor” of personal data (as defined under these laws). In general: (a) we act as an independent data controller with respect to Customer account data, and the applicable Customer acts as a data controller with respect to its account data, (b) we act as a data controller with respect to personal data of the Website visitors, and (c) we act as a data processor with respect to Customer user data, and the applicable Customer acts as a data controller with respect to its user data. Please note that where we act as data processers with respect to your personal data, you must contact the relevant Customer who acts as the data controller with respect to your personal data, to exercise your rights.